Privacy Policy

Introduction

NuBalance is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.

1. Information We Collect

1.1 Information You Provide

When you contact us or use our services, we may collect the following information:

• Personal identification information (name, email address, phone number)
• Dietary information and food preferences
• Health-related information relevant to nutrition guidance
• Lifestyle information (activity level, sleep patterns, stress levels)
• Any other information you choose to provide during consultations

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide nutrition consultancy services tailored to your needs
• To communicate with you about your enquiries and appointments
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations
• To maintain records for professional accountability

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for us to process your data
• Contract: When processing is necessary to provide services you've requested
• Legitimate Interests: When necessary for our legitimate business interests, provided your rights are not overridden
• Legal Obligation: When required by law

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website or business, under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights
• Healthcare Professionals: With your explicit consent, we may communicate with your GP or other healthcare providers regarding your nutrition care

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage systems, encrypted communications, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Client records are typically retained for seven years following the end of our professional relationship, in accordance with professional guidelines.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided at the end of this policy.

8. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. International Data Transfers

Your personal information is stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. Visit ico.org.uk for more information.