Terms of Service

Introduction

These Terms of Service govern your use of the NuBalance website and our nutrition consultancy services. By accessing our website or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

1. Services Provided

1.1 Nature of Services

NuBalance provides nutrition education and guidance services. Our services include:

• Personalised nutrition consultations
• Meal planning guidance
• Lifestyle and dietary habit coaching
• Educational resources about nutrition and healthy eating

1.2 Not Professional Healthcare

Our services are educational and informational in nature. They are not intended to diagnose, treat, prevent, or provide solutions for any health condition. We are not a substitute for appropriate healthcare from qualified professionals. Please refer to our Health Disclaimer for complete information.

2. User Responsibilities

2.1 Accurate Information

You agree to provide accurate, current, and complete information during consultations and when using our services. Providing false or misleading information may compromise the quality of guidance we can offer.

2.2 Professional Advice

You acknowledge that:

• You should consult your GP before making significant dietary changes, especially if you have existing health concerns
• Our guidance does not replace appropriate healthcare from qualified professionals
• You are responsible for decisions about implementing nutritional recommendations
• You will inform us of any health concerns or changes that may affect our guidance

2.3 Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Reproduce or distribute content without permission
• Use automated systems to access the website excessively

3. Booking and Cancellation

3.1 Appointments

Appointments are subject to availability and must be booked in advance. We will confirm all appointments via email or phone.

3.2 Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Late cancellations or missed appointments without notice may be subject to a cancellation fee.

3.3 Our Right to Cancel

We reserve the right to cancel appointments due to unforeseen circumstances. In such cases, we will make reasonable efforts to reschedule at a mutually convenient time.

4. Fees and Payment

4.1 Service Fees

Fees for our services will be communicated clearly before you book. Payment is required at the time of booking unless alternative arrangements have been agreed.

4.2 Payment Methods

We accept various payment methods, which will be specified during the booking process.

4.3 Refunds

Refund eligibility depends on the circumstances and timing of cancellation. Please contact us to discuss specific situations.

5. Confidentiality

5.1 Your Information

We treat all client information as confidential and handle it in accordance with our Privacy Policy and applicable data protection laws.

5.2 Professional Records

We maintain professional records of our consultations for quality assurance and accountability purposes. These records are stored securely and retained in accordance with professional guidelines.

6. Intellectual Property

6.1 Website Content

All content on this website, including text, graphics, logos, and images, is the property of NuBalance or licensed to us. It is protected by copyright and other intellectual property laws.

6.2 Personal Use

You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

6.3 Resources Provided

Educational resources and materials provided during consultations are for your personal use only and should not be shared or distributed without permission.

7. Limitation of Liability

To the fullest extent permitted by law:

• NuBalance shall not be liable for any indirect, consequential, or incidental damages arising from use of our services or website
• We make no guarantees about specific outcomes or results from following nutritional guidance
• Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim
• Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be limited by law

8. Disclaimers

Our website and services are provided on an "as is" basis. We make no warranties, express or implied, regarding:

• The accuracy, completeness, or timeliness of information provided
• The uninterrupted or error-free operation of our website
• The suitability of our services for your particular circumstances
• Specific results or outcomes from implementing nutritional guidance

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of these external sites. Access to third-party websites is at your own risk.

10. Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services or website at any time without notice. We are not liable for any such modifications, suspensions, or discontinuations.

11. Termination

We reserve the right to terminate or suspend your access to our services or website, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

16. Acceptance

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.